Privacy
NetCents Privacy Policy
We are dedicated to respecting and protecting the privacy and confidentiality of the information you have entrusted to us. This privacy policy outlines our privacy principles and practices.
Taking Accountability
We are accountable for the personal information under our control by establishing, training our staff in, and enforcing our privacy policies and procedures to promote compliance with these privacy principles.
We have designated a privacy officer who is accountable for personal information under our control and responsible for compliance with this Privacy Notice. Please see Our Privacy Office for information on how to reach the privacy officer.
We have strict policies and procedures governing how we deal with your personal information. Every employee is responsible for respecting and protecting the personal information to which the employee has access.
Identifying For You The Purpose For Our Collection, Use, Or Disclosure
We inform you about the purposes for which we collect, use, and disclose your personal information and we collect, use, and disclose your personal information only for those purposes.
We collect, use and disclose personal information responsibly and only for the purposes which it was collected. When we collect personal information, we may use it to:
Provide and manage products and services that you have requested
Legal and regulatory obligations
Understand our customers to develop and tailor our products
Your personal information may also be used for purposes named in your respective terms and conditions and account agreements. If a new purpose for using your personal information develops, we will inform you of that purpose.
We obtain your consent to use, collect, or disclose personal information and you may at any time revoke that consent, subject to legal and regulatory requirements. In some cases, we will not be able to provide certain services to you if you do not consent to our collection, use or disclosure of the required information to perform those services.
Obtaining Consent
Depending on the type and sensitivity of the personal information, we may obtain your consent in different ways.
We may obtain your express consent verbally, online, or in writing. For instance, when we collect your information via our account application form, you will formally indicate your consent for us to collect and use the information when you sign the application. We may, however, get your implied consent through your use of a product or service, or when you approach us to obtain information, inquire or apply for products or services from us. Also, we may obtain consent directly from you.
Before we make information available to third parties, other than an agent or service provider who needs it, we will tell you at the time of consent or before we make the information available, who those third parties are, the kind of information we want to share with them, and why.
Each time you use our online, mobile, and electronic services, you are indicating your acknowledgement and consent to the collection, use and disclosure of your personal information as identified in this policy, which we may revise periodically without notice. We will let you know of any changes by posting the revised policy with a new effective date. If you do not accept the terms outlined in this policy, please do not use our online, mobile and electronic services.
Revoking Consent
You may withdraw your consent for the collection, use and disclosure of your personal information at any time by forwarding a written request to the Privacy Officer. Please include your full name, address, telephone number and account number(s) on any correspondence to us.
However, there are certain times when you may not withhold or revoke your consent including certain legal, regulatory, or contractual requirements.
We must receive reasonable notice of your request in order to honour your consent withdrawal.
Your decision to withhold or revoke your consent may limit the products and services that we may provide to you and may require you to close your accounts with us.
Information you Provide
We collect personally identifiable information (“personal information”) from you when you interact with us through our Service. For example, if you register for an account with us, we ask you for personal information for identifying purposes and to fulfil our legal requirements. We collect this information during our sign-up process before your account is created to deliver our services and fulfil our legal requirements. We do not collect more information than is required and only with your express consent. If additional information is required in the future, we will gain your consent prior to collecting the information.
For users, we may collect the following information:
Email
First Name
Middle Name
Last Name
Date of birth
Occupation
Phone #
Address
Government Issued ID
Proof of Address for example, utility bill
Bank Account information
Tax residency
Password
Acceptance of terms and conditions
Security questions
2FA
Acceptance of privacy policy
Consent to NetCents collection and storing personal data
Occupation
Intended use of account
Social Insurance Number
Foreign tax ID number
For Merchants, we may collect the following information:
Name
Email
Business Name
Phone Number
Company Name/DBA
Country of Registration
Type of Company
Business Registration/Proof of Ownership
Website/ Social Media
Company address
Mailing Address
Company Contacts
Depository Bank information
Government Issued IDs
Proof of Address
Shareholder agreements
Bank account details
By voluntarily providing us with personal information, you hereby represent that you are the owner of such personal information or are otherwise authorized to provide it to NETCENTS. You further agree that you are consenting to our collection, use, storage and/or disclosure of such personal information in accordance with this Policy. You acknowledge and agree that your communications with NETCENTS will inevitably result in the transfer of information, including personal information, across international boundaries.
If you provide personal information to NETCENTS through our Service, you acknowledge and agree that such personal information may be transferred from your current location to the offices and servers of NETCENTS and the authorized third parties referred to herein, located in the United States, Canada, and other countries (the “Other Countries”) for storage and processing in accordance with this Policy.
You acknowledge and agree that the privacy and data security laws of such Other Countries may be different from the privacy and data security laws in force in the country in which you reside and agree that the privacy and security laws in effect in the applicable Other Countries may govern how your personal information may be collected, used, stored and/or disclosed.
We do not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law.
Log Information
When you use the Service, our servers automatically record information that your browser sends during your use of the Service. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
Email Communications
When you send email or other communication to NETCENTS, we may collect the personal information you provide us and may use it in order to process your inquiries, respond to your requests and improve our services. As a NETCENTS customer you may receive occasional marketing communications regarding our products and services. You can opt out of receiving marketing communications from NETCENTS please contact us at [email protected] or follow the unsubscribe instructions included in our marketing communications.
Non-Identifiable Data
When you interact with NETCENTS through the Service, we receive and store certain information, which is collected passively using various cookies and similar technologies and cannot presently be used to specifically identify you. We may also engage third party providers to serve a variety of marketing cookies that track and analyze usage, navigational and other statistical information from visitors to Our Site, which does not include personal information, but NETCENTS and its service providers may store such information itself or such information may be stored in databases owned and maintained by NETCENTS or its agents or service providers. Our Service may use such information and pool it with other information to track, for example, the total number of visitors to Our Site, the number of visitors to each page of Our Site, or the domain names of our visitors’ Internet service providers.
When you interact with NETCENTS through the Site, we may use third party providers to serve a variety of marketing and operational cookies that enable us to track and analyze usage, navigational and other statistical information from visitors to the Site, and to improve the operation of the Site. This information does not include personal information though we may reassociate this information with personal information we have collected when it is received. Marketing cookies may also be used to track the performance of our advertisements and are employed by third party advertising networks that we may utilize.
Aggregated Data
In an ongoing effort to better understand and serve our Customers, NETCENTS often conducts research on its customer demographics, interests and behavior based on the personal and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and NETCENTS may share or otherwise publish or distribute this aggregate data. This aggregate information does not identify you personally. NETCENTS may also disclose aggregated user statistics in order to describe Our Service to current and prospective business partners, customers and to other third parties for other lawful purposes.
We do not currently respond to web browsers’ “Do Not Track” signals that provide a method to opt out of the collection information about visitors’ activities on the Site and Service, and across other websites. If we do so in the future, we will provide all relevant information in this Policy.
How We Use Your Information
We only use or disclose your information for the purpose(s) it was collected and as otherwise identified in this Notice.
The information that we collect from you via the site and during the signup is an integral part of our business, and NetCents is not in the business of selling or renting your personal information to third parties
We use the information held about you in the following ways:
Verify your identity
Provide you with the information, products, and services that you require from us
To provide selected third parties information required in order to confirm your identity or provide services that you have signed up for
To notify you about changes to our services
To provide you with the current information we have and provide you the ability to update your information within the system
To administer our site and for internal operations
For third party service providers
To governments, government agencies, and regulators when required or permitted to do so by law, including in response to a search warrant, court order, or other demand or inquiry which we believe to be valid
To protect our interests, we may disclose information to any person or organization, including an investigative body, in order to prevent, detect or suppress, financial abuse, fraud, criminal activity, protect our assets and interests, or manage or settle any actual or potential loss or in the case of a breach of agreement or contravention of law
NetCents may submit your personal information to the extent necessary to third parties as required to fulfill its services and or for the performance of its obligations. For example, NetCents may share your information with its partners to verify your identity or enable a partner to provide support to a customer.
From time to time NetCents may employ or engage other companies to perform services on our behalf. Examples include provision of accounting and auditing, legal and financial services, processing credit card payments, and providing customer service. Such third parties may have access to your personal information if such is required to perform their service functions and may not use such information for any other purpose. NetCents maintains ownership and control of the information so used.
Information Sharing
NETCENTS currently processes personal information on its servers located in Canada, and the United States of America. We may change the locations in which we process personal information from time to time, including by commencing personal information processing in additional or different Other Countries.
NETCENTS ONLY SHARES PERSONAL INFORMATION WITH OTHER THIRD PARTIES OUTSIDE OF NETCENTS IN THE FOLLOWING LIMITED CIRCUMSTANCES
We have obtained our customer’s consent.
We sometimes hire third parties to perform certain business-related functions. Examples of such functions include maintaining databases and processing payments or otherwise providing us with necessary software, prepaid card issuer, identity verification and KYC service providers, networking, storage and other services we use to provide and operate the service. When we employ a third party to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
satisfy any applicable law, regulation, legal process or enforceable governmental request;
enforce the Terms, including investigation of potential violations thereof;
detect, prevent, or otherwise address fraud, security or technical issues, or;
protect against imminent harm to the rights, property or safety of NETCENTS, its users or the public as required or permitted by law.
If NETCENTS becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
Keeping Information Accurate
We maintain your personal information in as accurate, complete, and up-to-date form as is needed for its use. We are committed to maintaining the accuracy of your personal information and take reasonable efforts to keep your information complete and up-to-date. We maintain your personal information in as accurate, complete, and up-to-date form as is needed for its use.
If you discover inaccuracies in our records, or your personal information changes, please notify us at [email protected] so that we can make the necessary changes. Failure to notify us of changes to your personal information may negatively impact the way we communicate or provide services to you. Where appropriate, we will advise others of any material amendments to your personal information that we may have released to them.
Accessing or Correcting Information
Upon request, we will inform you of the existence, use and disclosure of your personal information and will give you access to that information, with few exceptions.
Individuals do not always need to use their right under the law to access personal information with us. Clients are encouraged to contact our support team to correct or access their information. However, you do have the right, subject to certain limitations, to formally request to review or verify your personal information, or to find out to whom we have disclosed it. To make a formal request for access, send a written request addressed to the Privacy Officer in Contact Us below. Please include your full name, address, telephone number, and account number(s) on all correspondence to us and provide enough detail to allow us to identify the information you want.
Upon request, we will provide you with access to your personal information we have on record at the time of the request. Please note that we may not be able to provide you with this information in certain circumstances, for example without limitation, where such information:
Contains references to other persons
Contains proprietary information confidential to us
Has been destroyed
Is too costly to retrieve
Is subject to legal or some other form of privilege
Cannot be disclosed for legal reasons
Relates to an investigation
If we are unable to provide some of the personal information, we hold about you, we will tell you why where permitted by law.
We will advise you in advance if a minimal charge will be required for conducting the search and we will respond to your request within 30 days.
Changes To This Policy
Please note that this Policy may be revised from time to time. We will post any Policy revisions on this page and, if the changes are significant, we will provide a more prominent notice, usually via email. When we post changes to this Policy, we will revise the “last updated” date at the top of this statement. We therefore encourage you to periodically review this page for updates to this Policy. Your continued use of the Service after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.
Data Integrity
NETCENTS processes personal information only in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our products and services.
We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. Customers of NETCENTS may update or change the personal information they have provided to NETCENTS by logging into the Service and providing such information where applicable
NETCENTS will retain personal information we process on behalf of our customers for as long as needed to provide the Service to our customers. We may further retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, maintain accurate accounting, financial and other operational records and enforce our agreements.
NETCENTS does not have direct relationship with the individuals with whom our customers may interact using the Service. Any such individual seeking access to, or who would like to correct, amend or delete data that may be stored in the Service should direct his or her inquiry to the applicable NETCENTS customer.
Security and Safeguards
We use technology designed to encrypt the transmission of data to use through our Websites. In addition, we take steps to protect all user data we collect against any unauthorized access, including but not limited to:
2FA (Two factor authentication)
Access control list
Segmented data and networks
Firewall setup between each network
NETCENTS takes reasonable steps to protect personal information collected through our service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or electronic transmission (including email) is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via the Internet.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your own information. You must maintain the security of your NetCents account by now sharing your passwords and account information with other parties.
Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100 percent secure. NetCents cannot guarantee the security of any information you transmit to us or from our Websites, and therefore, you use our Websites at your own risk.
Other Important Matters: Children
NETCENTS does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide personal information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to NETCENTS through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.
Other Products/Services
This Policy only applies to the products and services of NETCENTS and not to the products or services of any other entity, affiliate or other third parties (“Third Parties”), even if such products or services are linked, integrated or sold in conjunction with our Service. Any links, integrations, or co-sales from or with our Service do not imply that NETCENTS endorses or has reviewed the practices of any such Third Parties. You should contact such Third Parties directly for information on their privacy policies.
Contact
In addition to the options made available to you when we collect your information (if any), you may elect to ‘opt out’ of having your personal information shared with third parties (except for uses specifically requested by you and necessary business uses). You must submit a request via email at [email protected] .
For any inquiries or complaints about our Privacy Policy or to request access to or update your personal information, please email us at [email protected] .
Our Privacy Office
If you have any questions or concerns about our privacy practices, the privacy of your personal information, or you want to change your privacy preferences, please let us know. We are committed to helping resolve your questions or concerns.
STEP 1: VOICE YOUR QUESTION OR CONCERN
The best way to address the concern or question is to raise it with your NetCents Advisor as soon as it comes up. For your own security and safety, never send your account numbers, usernames, passwords, or any other personal information by email. If you are not satisfied with the answer or resolution provided in Step 1, please proceed to Step 2.
STEP 2: ESCALATE YOUR CONCERN TO CLIENT SERVICES DEPARTMENT
You can escalate your concern in the following ways:
1. Ask the individual you are dealing with in Step 1 to escalate on your behalf.
2. Escalate the concern directly with Client Services department, using the following contact information:
NetCents Technology
Hours of operation: Monday to Friday, 9 a.m. to 5 p.m. PT.
Phone: 1-604-394-2548
If you are not satisfied with the answer or resolution provided in Step 2, please proceed to Step 3.
STEP 3: ESCALATE YOUR CONCERN TO THE PRIVACY OFFICE
NetCents Technology Inc
Privacy Office #350 - 375 Water Street
Vancouver, BC
V6B 5C6
Phone: 1-604-394-2548
STEP 4: FURTHER ESCALATION
If after contacting us you do not feel that your concern has been adequately addressed, you can escalate the concern to:
The Office of the Privacy Commissioner of Canada Call: 1-800-282-1376
Visit:www.priv.gc.ca
Last updated: March 16, 2022